24-hour notice is required to cancel or reschedule a session. Should a 24-hour cancellation or rescheduling notice not be given, that session will be deducted from the client’s purchased sessions.
If you are running late, please let me know as soon as possible so I can do my best to accommodate you. If a client is 10 minutes late for a scheduled session, without prior, reasonable communication, the client will be considered a no-show, and the session will be deducted from the client’s purchased sessions. After a no-show session, the client will be required to pay a $19 No-Show Fee prior to receiving future services.